Current Job Opportunities

Collaborative Software Initiative Inc (CSI) is seeking a candidate for a full time DevOps and Support role.  The candidate will be responsible for support of TriSano, CSI’s surveillance and case management software, including database and business intelligence components and system administration for TriSano SaaS instances.

This person will be responsible for managing, supporting and troubleshooting the TriSano solution and working with customers and other CSI personnel to resolve issues.

Job Details

• Full time job
• Compensation: Salary & Benefits or Contract
• Location: North America. Work from home (if not located in Portland, Ore. or another CSI office location).  We have a preference for certain locations: CT, MA, NY, VA, OR, OH, and IN
• Reports to: TriSano Product Manager
• Travel: Minimal
• Communication: Daily communication via phone, email, IRC, wiki, code, CSI support system with other CSI ‘s personnel and customers

Responsibilities

• Deployment support for TriSano customers
• Deploying applications to our SaaS infrastructure
• First point of contact for TriSano customer support tickets.  This is normally tier-2 level support where you are triaging bugs or issues with the system.
• SaaS system administration for TriSano SaaS customer and internal deployments
• Monitor availability and performance of SaaS customer deployments
• Manage, administer and enhance the TriSano database (PostgreSQL) and business intelligence (Pentaho) solution
• Communicate clearly via strong oral and written communication skills with customers and other CSI personnel
• Contribute to release planning and iteration planning

Experience Required

• Experience with production-quality relational databases, PostgreSQL strongly preferred
• Experience with production-quality business intelligence solutions, Pentaho preferred
• Experience with production-quality web applications, Ruby on Rails strongly preferred
• Experience with production-quality cloud services, Amazon Web Services strongly preferred
• Experience with Linux.
• Experience with system administration strongly preferred
• Experience with HTML, CSS, Javascript and Ajax using such tools as JQuery.

Personal Characteristics

• You love software - this is much more than just a job for you
• Software craftsman - you take extreme pride in your work
• Passion for and commitment to collaboration and working and learning in the open
• Desire to work on a team of peers and be on a high performing team
• Desire to work with a distributed team