CSI Support for CSI FeedHandler
Collaborative Software Initiative offers support for CSI FeedHandlers up to 24 hours a day, 7 days a week from a team of the most experienced, knowledgeable, and passionate collaborative software developers, the engineers who live the projects and build the products they support. The support offerings are an exclusive feature of our enterprise edition and are included in our annual subscriptions. A complete view of the situation, with tools to track defects, resolve customer requests, all while responding in a timely manner are the tenets on which we base our ability to deliver support with a high level of customer satisfaction.
CSI Support includes:
- Service Level Agreement
- Client Portal
- Case Tracking & Escalation
- Knowledge Base
- Bug Fixing & Tracking, Patch Distribution, Back-Port Patch Support
- Service Packs
CSI Deployment Options
Our rapid deployment model is offered via on-premise or Software as a Service (SaaS). In addition to predictable pricing the SaaS model provides Collaborative Software Initiative customers with the following benefits:
- Ease of Deployment
- Compatibility (all users have the same version)
- Easier Administration
- Global Accessibility
Collaborative Software Initiative and its partners offer implementation, remote administration and training services.