CSI Support for QM for SIG
Collaborative Software Initiative offers support for QM for SIG 5 days per week, 8 hours a day during normal business hours, from a team of the most experienced, knowledgeable, and passionate collaborative software developers, the engineers who live the projects and build the products they support. The support offering is a feature of all QM for SIG Editions (Standard, Enterprise and Network) and is included in the annual subscription of each edition. A complete view of the situation, with tools to track defects, resolve customer requests, all while responding in a timely manner are the tenets on which we base our ability to deliver support with a high level of customer satisfaction.
CSI Support includes:
- Service Level Agreement
- Client Portal
- Case Tracking & Escalation
- Knowledge Base
- Bug Fixing & Tracking, Patch Distribution, Back-Port Patch Support
- Service Packs
QM for SIG Editions
QM for SIG comes in three editions, one of which will be just right for you. They are:
- Standard Edition - contains the features needed for a service provider to complete the SIG and submit to all their customers
- Enterprise Edition - contains the features needed for a company to receive and evaluate SIGs from all their service providers
- Network Edition - contains the features needed for a company to support their service providers to complete the SIG and submit to them for evaluation in a single QM for SIG system, or for a service provider to complete the SIG for their cusotmers to evaluate in a single QM for SIG system
CSI Deployment Options
Our rapid deployment model is offered via on-premise or Software as a Service (SaaS). In addition to predictable pricing, the SaaS model provides Collaborative Software Initiative customers with the following benefits:
- Ease of Deployment
- Simpler Upgrades
- Flexibility
- Scalability
- Compatibility (all users have the same version)
- Easier Administration
- Global Accessibility
CSI Services
Collaborative Software Initiative and its partners offer implementation, remote administration and training services.
