Subscription

CSI Enterprise Edition

Collaborative Software Initiative is committed to providing enterprise software offered as annual subscriptions. CSI Enterprise Edition includes:

Enterprise Features
A Controlled Release Model
Maintenance, Updates and Upgrades
Diagnosis and Problem Resolution
Installation and Usage Support
Assured Incident Response Time
Guaranteed SaaS Uptime
Developer Assistance
Remote Administration
CSI Support

CSI Support

Collaborative Software Initiative offers support up to 24 hours a day, 7 days a week, from a team of the most experienced, knowledgeable, and passionate collaborative software developers, the engineers who live the projects and build the products they support. The support offerings are an exclusive feature of our enterprise edition and are included in our annual subscriptions. A complete view of the situation, with tools to track defects, resolve customer requests, all while responding in a timely manner are the tenets on which we base our ability to deliver support with a high level of customer satisfaction. CSI Support includes:

Service Level Agreement
Client Portal
Case Tracking & Escalation
Knowledge Base
Bug Fixing & Tracking, Patch Distribution, Back-Port Patch Support
Service Packs

CSI Standard Deployment Options

Our rapid deployment model is offered via on-premise or Software as a Service (SaaS). In addition to predictable pricing the SaaS model provides Collaborative Software Initiative customers with the following benefits:

Ease of Deployment
Flexibility
Scalability
Compatibility (all users have the same version)
Easier Administration
Global Accessibility

CSI Services

Collaborative Software Initiative and its partners offer implementation, remote administration and training services.